Our Frquently Asked Questions
1. Are Canadian drugs the same quality as my U.S. drugs?
2. Is a prescription required?
3. How much can I buy at a time?
4. How do I send you the prescription form?
5. Are all my drugs available in Canada?
6. Will you substitute generics when available?
7. Can I buy Valium, Tylenol 3 & other similar medications?
8. How do I pay for my order?
9. Do you accept my insurance?
10. How long does it take to get my order?
11. Can I send back prescriptions I quit using?
12. Why do I need to fill out a medical profile & release form?
13. Are there any additional charges?
14. What is Drugs From Canada's Return Policy?
Q: Are Canadian drugs the same quality as my U.S. drugs?
A: Many of the drugs you will receive from Canada will actually come from the U.S. Others are manufactured in Canada by the Canadian division of these U.S. companies.
Understand that Canada, like the U.S. has exceptionally high pharmaceutical standards. All drugs including generics, manufactured in Canada are under the most stringent
Canadian government regulations.
Q: Is a prescription required?
A: Yes. A valid prescription written by a U.S. physician licensed to practice medicine must be written before shipping. This prescription is then approved by a Canadian doctor who will review it and
your medical history and authorize your prescription. You can NOT have an existing prescription transferred from a U.S. pharmacy.
Q: How much can I buy at a time?
A: You may purchase up to a 90 day supply on each order. You may have as many additional refills as your doctor has ordered.
Remember that by having your doctor authorize as many refills as possible at the time of completing your prescription form, you will save time in the future by not having to get your prescription re-authorized.
Q: How do I send you the prescription form?
A: You can save time by going to your doctor’s office and have them complete
the form and mail or fax it back to us. Or, if you place an order, we can
call your doctor on your behalf and have your prescriptions authorized for
Q: Are all my drugs available in Canada?
A: No. We have the majority, but there are a few that have not been authorized for sale by the Canadian
Food & Drug Administration. Also, some drugs in Canada could have a different name. For example: we have Prilosec in the U.S., but it is called Losec in Canada.
Q: Will you substitute generics when available?
A: There are many generics in Canada at an even greater savings. But, we will NOT ship them without your approval. We suggest you always
contact your doctor before ordering the generic.
Q: Can I buy Valium, Tylenol 3 & other similar medications?
A: No. We can not legally ship any narcotics, controlled substances, or habit forming medications into the U.S.
Q: How do I pay for my order?
A: We only accept Visa or Mastercard. You may also pay
by online deduction from your checking account.
Q: Do you accept my insurance?
A: No. We can not accept any foreign insurance plans. But you will be provided with a receipt for your order and you may try to submit it to your insurer. Many insurers do reimburse members for purchases
of prescriptions bought in Canada.
Q: How long does it take to get my order?
A: Once we receive your forms and prescriptions, your initial order
will take about 3 1/2 - 4 weeks. This is because everything needs to be
approved by our doctor in Canada and then have your prescription rewritten as
a Canadian prescription. For reorders, just call the phone number on your
prescription bottle and you will receive refills in about 7 days. It is
always good to call when you are down to a 30 day supply in case you need to
send us a new prescription.
Q: Can I send back prescriptions I quit using?
A: No. Unfortunately, it is not legal to send prescriptions back.
Always make sure you plan to continue to taking a specific medication before you reorder.
Q: Why do I need to fill out a medical profile & release form?
A: As part of your free service, we review your profile to make sure
it is safe for you to take the medications you are ordering. We also need your authorization
to give us permission to ship you. These forms only have to be
signed when we initially set-up your account.
Q: Are there any additional charges?
A: Unlike many other companies, there is no charge for authorizing
your prescription or filling your order. You only pay for shipping,
about $15 for the total order. So if you buy a 3 month supply of 4 different
prescriptions, your cost is less than $2 extra for each 30 day supply. There is also no sales
tax on your order.
Q: What is Drugs From Canada's Return
The Pharmacist shall not accept the return for use or re-use of any portion of any drug or non-prescription medication (Alberta College of Pharmacists Standard 5.1 (m) Standards of Practice - The Pharmacist, Jan. 1, 1996)